Resolving Blue Screen errors in Windows Blue Screen errors (also sometimes called black screen errors or STOP code errors) can occur if a serious problem causes Windows to shut down or restart unexpectedly. You might see a message that says, "Windows has been shut down to prevent damage to your computer." These errors can be caused by both hardware and software problems. If you added new hardware to your PC before the Blue Screen error, shut down your PC, remove the hardware, and try restarting. If you're having trouble restarting, you can start (boot) your PC in safe mode. For more info, see Windows Startup Settings (including safe mode) . You can also try the following: Get all the latest updates with Windows Update. Get help from other sources. Try restoring Windows back to an earlier point in time. Read through Resolving stop (blue screen) errors in Windows 7 for troubleshooting tips that might be helpful, even if you’re not ru...
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